Frequently Asked Questions

You have a few options to help you choose the perfect wine:

• Use the search bar at the top of our homepage and type in your favourite grape variety, country, or wine style.
• Go to "Shop All Wine" and use the filters to narrow down your preferences.
• Explore our specially curated cases, which feature hand-picked selections for all tastes and
  occasions, available in our Curated Cases section.

If your order hasn't been processed yet, we may be able to change or amend the details depending on your request. Please contact us as soon as possible via email at
orders@sommelierschoice.co.uk or give us a call on 01689 855 034, and we’ll be happy to assist.

If you need to cancel your order, please get in touch via email at orders@sommelierschoice.co.uk or give us a call on 01689 855 034. If your order hasn't been processed yet, we’ll cancel it and issue a full refund to your original method of payment. If the order has already been processed, we can provide further guidance.

If you experience any issues, don’t hesitate to contact us, via email at orders@sommelierschoice.co.uk or call us on 01689 855 034. We’ll be more than happy to help, and we can manually process your order if needed.

Yes! You can include a gift note with your delivery. Please fill in the 'order note' section in your basket, and we’ll add the note as requested.

If you encounter any issues with
payment online, including discount codes or discrepancies, please contact us right away, via email at orders@sommelierschoice.co.uk or call us on 01689 855 034. We’ll do our best to resolve the matter.

To request a VAT invoice, simply contact us, via email at orders@sommelierschoice.co.uk or call us on 01689 855 034. We’ll arrange to send it to you via email.

Currently, our logistics partner does not offer a live tracking service. However, we will send you an email once your order has been dispatched, along with details about the delivery day. Be sure to check your spam folder, as our email may occasionally be redirected. If there are any delays or issues, our proactive team will do their best to contact you.

If you need assistance in locating your order, please reach out to us at orders@sommelierschoice.co.uk or call 01689 855 034, and one of our team members will be happy to help.

For deliveries to mainland UK, your order will be delivered by London City Bond.

When adding wines to your basket, please provide a safe place instruction for your order to
be left if you're not home. Ensure that this safe place is sheltered from the elements and concealed from public view. Our logistics partner will not leave an order in an unsafe location, and a re-delivery fee may apply if the order cannot be delivered. Please note that we cannot process your order until we have received a safe place instruction.

If you do not have a safe place, please indicate 'No safe place' when placing your order. You may also request that your order be delivered to a neighbour if you won't be home.

To help facilitate your delivery, please provide a mobile phone number so the delivery driver can contact you if there are any issues.

Your order should arrive in perfect condition, but if any items are damaged during transit, please let us know, via email at orders@sommelierschoice.co.uk or call us on 01689 855 034. We will need to investigate the issue fully before we can resolve it for you.

If your order hasn't arrived within the specified timeframe, please contact us as soon as possible, via email at orders@sommelierschoice.co.uk or call us on 01689 855 034. We will investigate the issue thoroughly before providing you with an update.

Unfortunately, we do not store our wines on-site, so in-person collection is not possible.

While we strive to keep our stock levels updated, occasional out-of-stock situations may arise. If this happens, we’ll contact you to suggest an alternative wine or provide a suitable solution.

Glossing over the fact that some unfortunate insects will almost certainly be crushed along with the grapes, when we talk about wines being suitable for vegans and vegetarians, we are thinking exclusively about the fining agents used prior to bottling. Fining is the process by which proteins that would otherwise clump together and make the wine hazy are removed to leave a clear and bright liquid – the fining agent sinks down through the wine, attracting proteins and ending up in the bottom of the barrel so that the now clear wine above can be drawn off.

Most suppliers these days use a type of clay called Bentonite or a polymer called Polyvinylpolypyrrolidone (more commonly known as PVPP for obvious reasons) for fining and the resulting wines are suitable for vegans. However, their effectiveness varies depending on the temperature and pH of the wine, so it is not necessarily appropriate to use these on all wines. Also, centuries of tradition will have an impact with certain agents being more prevalent in certain countries.

The vegan and vegetarian issue arises when you use alternative fining agents – the most used
being egg whites, milk /casein, isinglass (derived from fish swim bladders) and gelatine (normally derived from pigs but occasionally from cows).  Even though these products are never present in the finished wine, they have still been used.  So, are they in fact suitable for vegans, vegetarians, pescatarians?

In the spirit of transparency, we have decided that this is an ethical question so when we say:

• 'Suitable for vegans', you can be certain that no animal products have been used.
• 'Suitable for vegetarians', it means that either milk or eggs have been used (or in some cases both).
• 'Not suitable' means that either gelatine or Isinglass have been used.

Organic wine refers to wines produced without synthetic chemicals, such as pesticides and
fertilizers, in the vineyard. Organic wineries also avoid heavy manipulation during production, limiting the use of additives and maintaining lower sulphite levels. Some wineries follow organic principles without certification, and we strive to highlight this in our producer profiles.

Sustainability encompasses various practices in winemaking and viticulture. We evaluate our suppliers' environmental initiatives and philosophies to determine sustainability. If we label a wine as sustainable, we've assessed the supplier's production methods.

Corked wine can refer to two issues:

• Cork Taint: Results in a less fruity taste due to TCA contamination from the cork.
• Oxidation: Smells and tastes like vinegar, caused by a cork failing to maintain a proper seal.

If you encounter a wine that doesn’t meet your expectations or seems faulty, please let us know, via email at orders@sommelierschoice.co.uk or call us on 01689 855 034.